Privacy Policy — LBS Logistics
1. Purpose of Collecting Personal Information
LBS Logistics is committed to protecting your privacy and ensuring transparency in how we handle your personal information. We collect customer data for the following purposes:
To provide customer support related to orders, payments, and deliveries.
To share product details, service information, and respond to customer inquiries.
To send notifications about promotions, new services, and product updates.
To resolve issues that may arise during the purchasing or delivery process.
2. Scope of Information Collection
We collect personal information that you voluntarily provide when placing an order through our website, including but not limited to:
Full name
Email address
Phone number
Delivery address
3. Duration of Information Retention
Customer information will be securely stored until the user requests deletion or manually removes their data by logging into their account. In all other cases, personal information will remain confidential and securely maintained on LBS Logistics’ servers.
4. Entities with Access to Personal Data
Your personal information may be accessed or disclosed under specific circumstances:
Logistics Partners: Delivery companies may receive your name, address, and contact details to complete shipping.
Authorized Employees: Specific departments may access customer information to provide service and support.
Business Partners: Third-party service providers or contractors may assist in fulfilling services mentioned in Section 1, under strict confidentiality obligations.
Legal Requirements: We may disclose personal information if required by law or necessary to comply with legal procedures.
Business Transfers: In the event of a merger, acquisition, or partial business transfer, your information may be shared with the acquiring entity, which will continue to protect it in accordance with this policy.
5. Data Controller and Management Contact
Company Name: LBS Logistics Co., Ltd.
Tax code: 0319231548.
Head Office: 81 Nguyen Van Thuong, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
Hotline: (+84) 96 166 85 92
Email: Infor@lbsservice.com
6. Rights of Customers – Access, Correction, and Deletion
If you wish to access, modify, or delete your personal information stored by LBS Logistics, you may contact us via:
Hotline: (+84) 96 166 85 92
Email: Infor@lbsservice.com
Our support team will assist you promptly in reviewing and updating your information.
7. Complaints and Data Misuse Resolution
At LBS Logistics, protecting your personal data is our top priority. We ensure that all customer information is used only for legitimate business purposes and in full compliance with data protection laws.
We do not sell, share, or rent customer data to any third party. In case of a dispute or complaint related to personal information misuse, LBS Logistics commits to investigating and resolving the issue within three (3) working days upon receipt of notification.
For all inquiries or concerns related to data privacy, please contact:
Hotline: (+84) 96 166 85 92
Email: Infor@lbsservice.com
8. Commitment to Data Security
LBS Logistics employs technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted, and access is restricted to authorized personnel only.
We understand that safeguarding your information is not only a legal obligation but also a core part of maintaining trust with our customers and partners.